Question 1

Why does my dog need to complete a trial day or overnight stay first?

Accepted Answer

A trial visit helps us make sure your dog feels safe and comfortable in our environment. During this time, we observe their behavior, social skills, and how they adjust to group play. If all goes well, your dog will be ready for a full stay.

Question 2

What does the temperament evaluation include?

Accepted Answer

We observe your dog for several hours while they interact with staff and other dogs. This includes introductions, playtime, and downtime to see how they adapt. The goal is to make sure every dog is safe and happy.

Question 3

What happens if my dog struggles during their trial day or overnight?

Accepted Answer

If your dog shows signs of stress or discomfort, we’ll adjust their routine — giving them extra breaks, smaller play groups, or shorter sessions. We’ll also update you and discuss the best plan moving forward.

Question 4

Do you accept all dog breeds?

Accepted Answer

Yes, we welcome all breeds. However, we do assess each dog’s temperament to ensure they are a good fit for group play and the cage-free environment.

Question 5

Does my dog need to be spayed or neutered?

Accepted Answer

We welcome both neutered and non-neutered dogs. Every dog goes through a temperament test to make sure they can safely enjoy our cage-free environment.

Question 6

What if my dog is not friendly with others?

Accepted Answer

Not every dog enjoys group play, and that’s okay. We also offer individual playtime and one-on-one attention with our staff to make sure your pup feels safe and happy.

Question 7

What does a typical daycare/play schedule look like?

Accepted Answer

Dogs are grouped by size, temperament, and play style. They rotate between indoor playrooms with toys and a fully fenced outdoor yard, going outside at least every two hours. Outdoor time is adjusted for the weather. All groups are strictly supervised to ensure comfort and safety.

Question 8

Can I schedule a tour of the facility?

Accepted Answer

Absolutely. Tours are available by appointment. Contact us to arrange a visit.

Question 9

How can I receive updates about my dog?

Accepted Answer

We love keeping you connected!
 Updates are provided through: 
 Photos and videos on Instagram.
 Personalized messages via WhatsApp or SMS (depending on your preference)  
 Staff feedback with details about your dog’s activities and well-being

Question 10

What vaccinations are required?

Accepted Answer

All dogs must be up-to-date on Rabies, DHPP (Distemper, Adenovirus, Parainfluenza, Parvovirus), and Bordetella (Kennel Cough). Proof of vaccination is required before attending daycare or boarding. Please ensure that your dog is fully vaccinated and records are current before check-in.

Question 11

What should I bring when my dog checks in?

Accepted Answer

Daycare:
Mandatory:
Proof of up-to-date vaccinations: Rabies, DHPP (Distemper, Adenovirus, Parainfluenza, Parvovirus), and Bordetella (Kennel Cough).
Flat collar (no choke chains, prongs, or harnesses for play).
Optional:
Medications (if applicable): Clearly labeled with instructions.
Food: If you need us to feed your dog during the day. Labeled with name and feeding time.

Boarding:
Mandatory:
Signed forms (once at first visit): Service Agreement Form and Vaccination Waiver (these can be emailed in advance).
Proof of up-to-date vaccinations: Rabies, DHPP (Distemper, Adenovirus, Parainfluenza, Parvovirus), and Bordetella (Kennel Cough).
Flat collar (no choke chains, prongs, or harnesses for play).
Food: Bring your dog’s own food to keep their diet consistent. Labeled with name
Optional:
Medications (if applicable): Clearly labeled with instructions.
Comfort item: A favorite blanket, bed, or toy. 
Pee Pads

Question 12

What if there’s an emergency or health issue while my dog is staying with you?

Accepted Answer

If your dog becomes sick or injured, we will contact you right away and, if needed, arrange immediate veterinary care. If you're not available we reach your Emergency Contact provided in the Service Agreement.

Question 13

Do I need to make a reservation, and how far in advance?

Accepted Answer

Yes, reservations are strongly recommended — especially during holidays and peak seasons. Booking 1–2 weeks in advance will help secure your spot. For Christmas Holiday we recommend to book 3+ week ahead.

Question 14

What is your cancellation policy for boarding?

Accepted Answer

Cancellations should be made at least 48 hours before check-in to avoid a cancellation fee. Late cancellations may result in partial charges for the stay.

Question 15

What makes Beverly Hills Doggie Hotel different from other facilities

Accepted Answer

We offer a cage-free environment, spacious outdoor yards (over 3,000 sq. ft.), and professional staff who truly care. You’ll also receive regular updates with photos and videos, so you know your pup is happy and safe.